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Shipping Policy

At AR7 Technologies, we aim to provide a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines the terms and conditions regarding the processing, shipment, and delivery of your AR7 Smart Pen Scanner or any other products purchased from us. Please read this policy carefully to understand the timelines, costs, and responsibilities associated with shipping.

 

 

1. General Information

 

1.1 Order Confirmation:
 

Once you place an order, you will receive an email confirmation containing the details of your purchase. It is your responsibility to review this confirmation for accuracy, including the shipping address and product details. If you notice any errors, contact our customer support team immediately to correct them before the order is processed.

 

1.2 Processing Times:
 

Orders are processed within 1-3 business days from the time they are received. During peak seasons or promotional periods, processing times may be extended. If there are any delays, you will be notified via email.

 

 

2. Shipping Options and Costs

 

2.1 Domestic Shipping:
 

We offer several shipping options for domestic orders, depending on your location and urgency:

  • Standard Shipping: Delivery within 5-7 business days.

  • Expedited Shipping: Delivery within 2-3 business days.

  • Overnight Shipping: Next-business-day delivery (orders must be placed before 12:00 PM local time).

Shipping fees vary based on the method selected and the destination address. The exact cost will be displayed at checkout.

 

2.2 International Shipping:
 

For international orders, delivery times range from 10-20 business days, depending on the destination country and customs processing. We offer the following options:

  • Economy Shipping: Affordable rates with longer delivery times.

  • Priority Shipping: Faster delivery for an additional cost.

Note: Additional customs duties, taxes, or fees may apply for international shipments. These are the customer’s responsibility and are not included in the product price or shipping charges.

 

 

3. Free Shipping Policy

 

We offer free standard shipping on orders over a certain value, which may vary based on your location. Free shipping promotions will be clearly communicated on our website and during checkout. This offer is only available for eligible regions and may exclude certain remote areas.

 

 

4. Shipping Restrictions

 

4.1 P.O. Boxes and APO/FPO Addresses:
 

We do not deliver to P.O. Boxes or APO/FPO addresses. Please provide a valid residential or commercial address to ensure successful delivery.

 

4.2 Restricted Locations:
 

Certain regions or countries may have restrictions on the import of electronic devices like the AR7 Smart Pen Scanner. Customers are responsible for ensuring compliance with their local import regulations before placing an order.

 

4.3 Hazardous Weather Conditions:
 

Delivery timelines may be impacted by severe weather or natural disasters. We are not liable for delays caused by such events.

 

 

5. Tracking Your Order

 

5.1 Tracking Information:
 

Once your order has been shipped, you will receive an email containing the tracking number and a link to the carrier's website. This allows you to monitor the shipment's progress in real time.

 

5.2 Delivery Updates:
 

You can also log into your account on our website to view the status of your order and track its delivery.

 

 

6. Delivery Timelines

 

6.1 Estimated Delivery Times:
 

Delivery times vary based on the shipping method and destination. Below are the typical delivery timelines:

  • Domestic (Standard): 5-7 business days

  • Domestic (Expedited): 2-3 business days

  • International (Economy): 10-20 business days

 

6.2 Delayed Shipments:
 

While we strive to meet estimated delivery times, unexpected delays may occur due to factors such as customs processing, carrier issues, or unforeseen circumstances. If your shipment is delayed beyond a reasonable timeframe, please contact our support team for assistance.

 

 

7. Customs and Duties for International Orders

 

7.1 Import Duties and Taxes:
 

International shipments may be subject to customs duties, taxes, and fees levied by the destination country. These charges are determined by local customs authorities and are the customer’s responsibility to pay.

 

7.2 Customs Clearance:
 

The recipient is responsible for providing any necessary documentation or information required for customs clearance. AR7 Technologies is not liable for delays or additional fees resulting from customs inspections.

 

 

8. Failed Deliveries and Returns

 

8.1 Incorrect Address:
 

It is the customer’s responsibility to provide an accurate and complete shipping address. Orders returned to us due to incorrect or incomplete addresses will incur additional shipping fees for redelivery.

 

8.2 Failed Delivery Attempts:
 

If the carrier is unable to deliver your package after multiple attempts, it may be returned to us. In such cases, additional fees may apply for reshipping the package.

 

8.3 Unclaimed Packages:
 

Packages that are unclaimed or refused by the recipient will be treated as returned items. Refunds for such packages will exclude the original shipping costs.

 

 

9. Damaged or Lost Shipments

 

9.1 Damaged Packages:
 

If your package arrives damaged, please notify us within 48 hours of delivery. Include photos of the damaged item and packaging for faster resolution. We will either replace the item or issue a refund, depending on your preference and product availability.

 

9.2 Lost Shipments:
 

If your package is marked as delivered but you have not received it, check with your neighbors or building manager first. If the package is still missing, contact our support team within 7 days of the marked delivery date.

 

 

10. Signature Requirements

 

For high-value shipments, a signature may be required upon delivery. This ensures the safe receipt of your package. If you are unavailable at the time of delivery, the carrier will leave a notification with instructions for rescheduling or picking up the package from a local facility.

 

 

11. Changes to Shipping Policy

 

AR7 Technologies reserves the right to update this Shipping Policy at any time. Any changes will be posted on our website and will apply to orders placed after the updated policy takes effect.

 

 

12. Customer Support for Shipping Inquiries

 

If you have questions or concerns regarding shipping, please contact our customer support team. We are here to assist you with tracking updates, lost packages, and any other shipping-related issues.

Contact Information:

 

 

By understanding and agreeing to this Shipping Policy, you help ensure a smooth and hassle-free experience with AR7 Technologies. If you have additional questions, don’t hesitate to reach out to our team. Thank you for choosing AR7!

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